Knowledge Enhancement / Personality Development
Corporate Etiquette
Transition confidently into a professional workplace: communication, meetings, telephone etiquette, grooming, body language, social manners and dress code.
Program Overview
This Corporate Etiquette program is designed to help participants transition confidently into a professional workplace environment.
The program focuses on the essential behavioral, communication, grooming, social and workplace etiquette skills required to create a positive professional impression and interact effectively in formal business settings.
Learning Objectives
- Develop professional communication skills for formal workplace interactions
- Build confidence in meetings, conversations and business correspondence
- Understand workplace grooming, body language and dress code expectations
- Practice telephone etiquette, social manners and professional conduct
- Represent yourself and your organization with confidence, courtesy and professionalism
Audience Profile
Students, fresh graduates, new joiners and working professionals who want to build a confident, polished professional presence in corporate and client-facing settings.
Course Syllabus
Module 1: Communication Skills
Topics
- Formal speech
- Assertiveness: passive vs aggressive behavior
- Handling situations assertively
- Writing business correspondence
Module 2: Meetings
Topics
- Putting forward views
- Taking notes
- Professional behavior during meetings
- Official family gatherings
Module 3: Telephone Etiquette
Topics
- Answering a call
- Transferring a call
- Taking a message
- Closing a call
Module 4: Grooming and Personality
Topics
- Personal appearance and hygiene
- Body language: gestures and voice
Module 5: Social Manners and Social Grace
Topics
- Dining and table manners
- Do’s and don’ts
- Introducing yourself and being introduced professionally
- The art of polite conversation: posture and body language
- Initiating conversations and making a short speech
- Putting forward views confidently
Module 6: Dress Code
Topics
- Principles of professional business behavior
- Dressing for the occasion and season
- Color balance and accessories
- Grooming, health and hygiene: hair, nails and breath
- Role of spouse as host and guest: clubs, weddings and birthdays
- Functioning as an event manager

